Xenia Fluent
Help your hotel team communicate confidently with international guests.
Not sure which option is right for you. Set up a discovery call and I'll help you choose.
Find Out More
Avoid wasted time, missed revenue and frustrated guests caused by communication problems.
No more:
- Miscommunication at reception
- Missed upselling opportunities
- Poorly handled complaints
- Guest frustration caused by unclear explanations
- Staff lacking confidence in English interactions
Hi, I'm Tomas.
I'm the creator of Xenia Fluent. I built this space for hospitality businesses that want stronger communication across their teams.
The goal is simple: more confident staff, fewer complaints, and more opportunities to upsell.
I created this hospitality English membership to help your team communicate more confidently with guests in real situations.
Inside the membership, your team will find practical learning resources, weekly live training and role-play, and a supportive community where they can practise anytime, anywhere.
A practical path to more confident hospitality English.
Practical Hospitality English Courses
Learn the language, frameworks and techniques. Practical lessons and resources based on real hospitality situations.
Weekly Live Training
Weekly live role-plays that help staff use English in realistic guest interactions. Practise them through realistic hospitality scenarios and role-play.
Community
Ongoing community support where members can ask questions, practise, and share experiences. Keep practising, ask questions, share experiences and get support.
Team Membership: Access for four members of your team, with the option to add another four-person membership as your team grows.
What stronger communication unlocks for your team.
- Better guest communication
- More confident staff
- Better guest experiences
- More opportunities to upsell
Know exactly what your team needs to improve.
We identify where your team struggles and pinpoint the English skills that matter most in your guest interactions. You get a clear roadmap of the communication priorities your team needs to develop.
Practise the English your team actually uses.
Practise English through the real guest interactions your team faces every day in your business from welcoming guests and explaining services to making recommendations and handling questions.
Put better English into action with real guests.
Build the communication skills and confidence to handle demanding guest interactions effectively. Your team learns to manage complaints professionally, recommend and upsell services naturally, and create the kind of interactions that lead to happier guests, stronger reviews, and more business.
Everything your team needs to communicate with confidence.
Practical Hospitality English Courses
Self-paced lessons and resources focused on the English your team uses in real hospitality situations. Explore a wide range of topics from creating great first impressions to handling complaints and upselling naturally.
Weekly Live Training & Role-Play
A dedicated one-hour session each week where your team practises realistic guest interactions through guided role-plays, dialogues and practical communication frameworks.
Hospitality English Community
A private space where staff can ask questions, practise English, share real guest situations and learn from other hospitality professionals.
Hospitality English Playbook
A practical reference your team can return to for useful phrases, frameworks and strategies they can apply in their daily guest interactions.
Questions, answered.
The team membership is designed for hospitality businesses that want to improve English communication across their teams.
This programme is not about passively taking in information. The training is practical and designed to be used directly in your team's daily work.
Rather than relying on static lessons, the programme focuses on your team's communication needs. I will provide you with a clear roadmap outlining the priorities your team should work on and develop.
Each team membership includes access for four members of your team.
You can purchase an additional membership to cover your other employees.
Team members take part in a dedicated one-hour live session each week, focused on practical hospitality English, realistic situations, and role-play.
I will guide and support your team as they develop more confident communication skills and learn to use English more effectively in their daily roles.
The community is open to both team and individual members. It gives everyone a place to practise, ask questions, and continue learning between sessions.
It is a shared space where I encourage members to connect, learn from one another, and grow together.
An individual membership is also available.
You will receive access to the practical learning resources, weekly live sessions, and wider community, along with access to the other available courses.
The main difference is that individual members take part in the individual pathway alongside other individual subscribers, rather than in a dedicated team group.
The honest answer is that it depends on several factors, especially how consistently your team participates and practises.
Many learners can begin noticing improvements within the first few months, but progress will vary from person to person and from team to team.
Yes. All programmes are covered by a 30-day money-back guarantee.
If you feel the programme is not providing value or helping your team make progress, contact me within the first 30 days.
To qualify for a refund, you must have made a reasonable attempt to use the programme. This means accessing the learning resources, participating in at least one weekly session, and completing some of the recommended practice activities.
If you have questions or are unsure how to get started, please contact me. I want to make sure you have a fair opportunity to experience the programme before deciding whether it is right for you.
Book a Call with Tomas
Book a 20-minute demo to discuss your team's needs and explore how Xenia Fluent can help your staff communicate more confidently with guests.
Ready to help your team communicate more confidently in English?
Hospitality English Team Membership
Give four members of your team access to practical learning resources, dedicated weekly live training, and the shared hospitality English community.
- Practical learning resources
- Dedicated weekly live training
- Shared hospitality English community
Individual Membership
Our individual membership gives you access to the learning resources, individual weekly sessions, and the shared community.
Not sure which option is right for you? Send me a message and I'll help you choose.